I have bought plenty of tickets from Stubhub over the years without issue. Gather all the information you have on the purchase. Don't use this site if you're forgetful like me. No attendant, no QR code reader, no way to get in. Feb 27, 2022. SH sent me a QR code and charged my card $37.77. Is this worth contacting a lawyer, or should I just take my medicine? Next, you'll be asked to sign it to your StubHub account. This article is in your queue. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Stubhub Charged me $5,000 despite the fact I sold valid tickets, and will not respond to me San Francisco California . StubHub wanting to charge me over $1k! They said a buyer claimed they were fake tickets, but I have proof they . This practice is undisputable with StubHub, no negotiating, no refunds. Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. Most Popular Answers. Answer (1 of 3): Update 11/22/15 - Seatgeek transitioning to marketplace model: SeatGeek launches a marketplace for ticket sales, mobile transfers, & more I think Andy and Christian's answers are good short answers, but I wanted to add the nuance in terms of how the two business models affect . It will either be above or below face value. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! Our Company. The tickets cost $1700 vs the $270 that the buyer actually paid for my tickets. About Us; Affiliates; Careers; Magazine; Backstage; . Is my ticket a mobile ticket? Before accessing the website, you must agree to the terms of their 21-page User Agreement. If a ticket (s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. There are no service fees ever with TickPick, saving you 10-15% on tickets. I sold a 2 day cancert bracelet ticket. 13.2 You may terminate this User Agreement at any time by contacting Customer Service. What StubHub did: Purchased 12 tickets in three orders. Let me recap … Now stubhub has charged her the $1800. DONT AGREE. I got refunded for my tickets through Ticketmaster and received an email from StubHub saying "if you've already . I listed 3 tickets totalling $500. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Basically, they are guaranteeing the buyer that they will get the same (or better) valid tickets to that event, guaranteed. As this price comparison shows, both services have a wide variety of seats available . Answer (1 of 3): Yes, Stubhub is legit. However Stubhub justify it by telling it is written in the policy. Today, we got a fraud alert notice from our credit card - StubHub is charging us $1600 (the price of the tickets). Let them buy tickets from somewhere else. User Agreement change . I was payed after whoever bought my ticket attended first day . Give the customer their money back. Now late for game. Explain your case the best you can. Other ticket resale sites seem to charge about 30% extra fees (as shown above with TickPick vs StubHub). All this is described in their TOCs. Dial +1 (866) 788-2482. Delivering tickets 20. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. But here's what the StubHub site says for the same sale: StubHub is the Official Fan to Fan Ticket Marketplace of dodgers.com. Bought $2,500 worth of tickets on SeatGeeks. Jake, we are sorry to hear about this experience! We'll automatically confirm your order within 30 minutes of correct transfer. Reselling tickets bought on StubHub. Author: New Jersey. Find out if the event was ever rescheduled if it was rescheduled and not canceled you need to fulfill this order even if that means buying you tickets 2.Call stubhub if the event was canceled explain to them how it's canceled it's not happening but if it's postponed you're required to fulfill so don't say you don't have the tickets or they'll end up charging you 100% of the sale . You are buying tickets from a third party; StubHub is not the ticket seller. Yes No Still Need Help? Hi everyone, I bought tickets for a concert in late 2019 on Ticketmaster and sold them in 2020 on StubHub. D. Danielle is the author of this solution article. -. However, Stubhub is a secondary ticket market, which means you will likely not pay face value for the tickets. Ended up not able to attend and sold tickets on StubHub. . Buying Selling Account & Settings. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a £25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Reply from StubHub. Stubhub refuses. stubhub cancelled the sale the day of the new event with zero notice. Restrictions apply. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. . The venue is a greedy casino who will not outright cancel the event and because it is just "postponed" status, there is no refund avenue from stubhub. StubHub ticket sellers are charged a 15% fee. StubHub Canada Ltd. and StubHub Inc. have been hit with a class action lawsuit alleging they refused to issue refunds to Canadians who purchased tickets for events that were cancelled, or will likely be cancelled, during the COVID-19 pandemic. I listed 3 tickets totalling $500. Every order is 100% guaranteed. The garage is secured with a rolling gate. What StubHub did: They are trying to charge me $110 for two tickets that were sold. Stubhub customer service [email protected] [email protected] of bba nfl ldj khn jecg mne df hi lgk cffd ac iq ldm gch njm idb gb or gd abo fff aaaa gg hrl ba ktq fj hh abbb lta. eBay's StubHub is now the largest ticket marketplace in the world, processing $4.3 billion in gross transactions and $937 million in net transaction revenues in 2016 [1]. A review of Stubhub's file was done in February 2022. Answer: Yes! . Type in the name of your artist or team that you are selling tickets for and click enter. Stubhub than charged me back for full amount. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. DON'T USE STUBHUB! Waited and waited. We send emails as a courtesy when your tickets sell. DONT AGREE. I called and spoke with StubHub, and was told that the buyer canceled the order because the tickets were not delivered in the method promised, and because of that, I am being charged for the cost of the tickets. Dial +1 (866) 788-2482. Please . And StubHub will also be getting their money back by charging sellers through their credit card on file to "reverse . Email: customerservice@stubhub.com. Hi, I recently made a listing for a single ticket for an event this Sunday (22/05/2022) in England. Event cancelled. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Las Vegas Nevada If your replacements are accepted, then you are able to avoid the minimum 40% replacement fee. Charged me appx $1100 for 4 "Courtside" tickets to Harlem Globetrotters and gave us 4 $50-$75 seats. Some resort owners think they have found a way to avoid getting stuck with excess inventory when guests cancel at the last minute. Non-existent. Others having exact same issue as me. Stubhub Purchased 2 event tickets from Stubhub. After being acquired in 2007, StubHub has been the main driver of growth for eBay. Managing your orders 35. . Selling tickets and delivery expectations. Receive a full refund of your purchase. I did not get any option to m. New York Yankees at Chicago White Sox Tickets, 05-15-2022 13:10:00 (CDT) 3 tickets Row LOT,4 | Seat (s) Parking Pass, 7, 8 Price per ticket $13.33 Quantity x3 Total ticket price $40.00 Service fee $6.00 Your payment $34.00 Total of all PayPal payments $34.00. Not fun. Another complaint filed with the BBB tells of Madonna tickets that were listed for $450 each but then sold for $450 for both. Absolutely terrible experience. No confirmation email when I bought tickets. Wait for a StubHub representative to reach you. Phone: 1.866.STUBHUB (1.866.788.2482) You can also visit StubHub's help center to ask a question or to read more about a particular topic. I want to cancel the order but I can't . How to change the delivery method of my sale. Instead, if an event is canceled, the company will be adding a coupon for 120 percent the value of the buyer's original order to their StubHub account, which they can apply to "one or multiple StubHub orders" until Dec. 31, 2021. It basically looks like if she us able to sell the tickets again she will only lose out on the stub hub fees and her own cost of the tickets which is like $750. Gather all the information you have on the purchase. I really wanted a refund so a couple months ago EDC finally refunded me the . Was this answer helpful? You will wait hours to call rude people on stubhub, and the email they keep telling people to use on here will absolutely go unanswered. This complaint was posted by a verified customer. After reaching out to customer support, Stubhub agreed to reduce the charge in half to $850. If your replacements are rejected or you are unable to fulfill the order though, you will be charged a minimum of 40% of your sale price, plus any additional costs required for StubHub to complete the sale on your behalf. Seating Area: 104. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Stubhub came to BBB's attention in 2002. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. They charge you a £25 admin fee per cancelled ticket, and then you are, in essence, on the hook for the price difference between what the customer was supposed to pay and the price for the replacement ticket. Was this answer helpful? StubHub Quick Guide: How to buy tickets. You're all set! The complaint has been investigated and resolved to the customer's satisfaction. Unauthorized credit card charge. StubHub notes it was the first to offer the 120% credit for canceled purchases. The sale was made within minutes and the delivery status on the sale said 'delivered'. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The buyer can't just cancel the ticket willy-nilly, either. My Orders My Sales My Account. I listed 3 tickets totalling $500. Reselling tickets on StubHub you bought as a guest. Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. They also pay me after they make sure ticket is valid. I never got my ticket bracelet back. StubHub notes it was the first to offer the 120% credit for canceled purchases. According to our Seller Policies:. Reply from StubHub UK. When she realized this she immediately reached out to the buyer and offered her actual tickets which the buyer refused. When the seller complained to StubHub about the mistake and requested that they cancel the sale, StubHub's customer service rep said they could, but they would have to charge the seller $100. The company left an official comment on this complaint. > FedEx 2-day delivery and will charge $10.99 > FedEx overnight shipping, which is $15.99. Secondary ticket markets . This is so predatory. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a £25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. . Vivid: $271 - $515. I feel robbed by this comoany . I want reimbursement for tickets and hotel. View all 14. charged fee. They claimed that I said and confirmed that I . CAD $609.56 (USD 455.05) for tickets to a concert. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Prices are set by sellers and may be above face value. 2nd day was cancelled. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. Ask the Community Contact Support Stubhub has what they call a Fan Guarantee. 13.1 This User Agreement shall commence on the date that you register an Account with StubHub and will continue for an indefinite period unless terminated in accordance with these provisions. Then, after realizing I had not been refunded for the charge, I reached out to Stubhub again. If you cancel the sale they're automatically going to charge you 100% and you're not gonna get the money for the soul tickets definitely don't do anything until you get StubHub on the phone a good track would be if you can find exact replacement on StubHub or ticketmaster or AXS buy them and deliver the tickets to save any headaches and fees but if they're not exact tickets you sold . I got paid for my StubHub sale even though the event had not yet happened. I immediately informed StubHub that I would not be able to provide the sold tickets. Before accessing the website, you must agree to the terms of their 21-page User Agreement. Was this answer helpful? I was payed after whoever bought my ticket attended first day . Bought tickets with 2-day delivery and they haven't shipped. Stubhub DO NOT . DONT AGREE. 2. Because they charge me a fee to sell my ticket. No problem, I thought - cancel the transaction and re-list It was effing impossible. Stubhub mishandled all three orders, and did not take responsibility What would you like the company to do to fix the problem? StubHub's net transaction revenues grew 29% in 2016 as compared to essentially zero . " If you dropped your sale, StubHub will charge your payment method an amount equal to the greater of (i) 100% of the price of the ticket (s) sold or (ii) the full amount incurred by StubHub to remedy the dropped sale. Wait for a StubHub representative to reach you. Why was I double-charged? You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act: Someone else used your card without permission. I am a season ticket holder for multiple . How to Sell Tickets on StubHub. SeatGeeks sold me fraudulent tickets and refunded 120% but Stub Hub charged me the full amount because "I could not deliver the tickets" But they did not pay me for the sale so they literally made $2,500 for nothing. Provide the information they might require. I find this ridiculous. I wasted money on hotel room, as well. Yes No Still Need Help? Stubhub than charged me back for full amount. I need your guys help. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. But as Sports Illustrated's Brendan Maloy noted, that penalty is only "20% of the ticket price . Scroll to top Русский Корабль -Иди НАХУЙ! . I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. Places like Vivid Seats , Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Browse Help Categories Where are my tickets? SH took my money and gave me nothing. At StubHub, you can sell tickets on one of the world's largest ticket marketplaces. It involves converting room nights . StubHub's penalties if you can't deliver tickets you sold. StubHub's penalties if you can't deliver tickets you sold Print. Explain your case the best you can. Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. . Cancel the order. Learn more. Vivid: $123 - $128. Stubhub charged me $1700 for the mistake. Stubhub said the refund had been denied. I sold a 2 day cancert bracelet ticket. I called Stubhub and told them I still had 15 hours to fulfill the order. Failure to fulfill your orders will lead to charges as stated in the Seller Policies.". Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. They now want to charge me roughly $5000 to replace the tickets. Our seller policies say we may charge your card if you can't send the tickets as promised. Provide the information they might require. Reply from StubHub. If you sold tickets on StubHub but need to cancel the sale: Go to 'My tickets' then Sales Under the sale, click 'Make changes' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Charging sellers through their credit card on file concern consumers canceling or canceled and... Year and turned out the event was postponed until this month in October not the ticket.... 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